Supplying UK businesses?

When it comes to e-commerce, logistics is crucial to providing customers with satisfaction and developing their loyalty. Customers should be able to get their purchases quickly, using the most suitable delivery mode, while being able to track the progress of their consignments.

Combining logistics reliability and cost control has become a strategic aim. At every stage of your company's growth, DFS worldwide can provide you with the support you need to help you make the best logistics choices and manage your supply chain.

E-commerce Logistics

Then: In the early days of e-commerce, it was about the convenience of ordering a product from home. No driving to the mall and no waiting in line, just living life and waiting for the package to be delivered to your doorstep.

Shippers still used snail mail and phone calls to communicate with customers and order delivery times were in the weeks, not days.

Free shipping quickly became a tool that brought in competitors’ customers, since there weren’t many carrier options, no additional costs (such as sales tax) existed, and order delivery times were slow anyway.

Now: E-commerce merchants collect sales tax, fuel charges are much higher and the ever-popular free shipping is the farthest thing from free to retailers.

Other than giants like Amazon, not many retailers have the resources to operate multiple distribution centers in strategic locations and instead are turning to third party logistics service providers to reach their customers.

The evolution of multiple shipping options allowing customers more control over the delivery process than ever before, expanding from only small package from USPS, UPS, and Fed Ex to now get larger items via less than truckload modes.

It’s no longer about being the fastest rat in the e-commerce delivery race. Instead, it is about being able to deliver an order at a time frame and price point that customers want.